PriorityCare® World-Class Service

PriorityCare®
We’ve been busy expanding our telecommunications product offerings and introducing the market to some of the world’s most advanced telephones and specialty devices. Yet we never have lost sight of our ultimate responsibility: supporting our clients with programs that set the industry standard for customer care.

PriorityCare® Customer Service Program
We believe that proactive, professional and courteous service begins well before the sale. The TeleMatrix PriorityCare program ensures customer satisfaction through each step of the sales process and beyond. Our PriorityCare service representatives regularly update customers about the status of an order, then follow up to verify that the installation went smoothly, answer questions and provide warranty guidance.

morePhone Overage Program
The first overage program offered by a telephone manufacturer remains the best. With morePhone, each qualifying shipment of TeleMatrix telephones includes extra sets at no charge. There’s no better way to assure customers of a perfect installation.

Product Support Services
The ability to customize equipment to complement a client’s image adds great value to a telephone installation. TeleMatrix’s product support services allow clients to customize an order with corporate logos, custom colors and other individually tailored features on telephone faceplates. And to keep installations efficient and cost effective. TeleMatrix can pre-program feature keys at the factory, so our phone sets are ready to use as soon as they’re plugged in.

TeleMatrix IP Channel Partner SIP Certification Requirements
Effective January 1, 2010, only TeleMatrix certified dealers will be qualified to sell TeleMatrix IP products. Click here for complete details.

Flexible Shipping
Flexibility is the cornerstone of the TeleMatrix global shipping program, which provides customers around the world with a variety of timely, reliable delivery options.

Factory Warranty
Simply put, the factory warranty that backs our products is unrivaled in the industry. Global support provides the backbone of our warranty program. Service is always courteous, responsive and prompt.

Product Warranty

Warranty Repair

Customer Support
PriorityCare® prioritycare@telematrix.net